COVID-19 Updates Page

If you have been financially affected due to the Coronavirus

If you intend to repay your loan, but you are experiencing temporary difficulty in making payments due to a loss of, or reduction in household income due to the coronavirus, it may be possible to defer payment for up to a period of 3 months depending on your circumstances*. Please note that interest will continue to accrue on your loan during a deferral. This means that the amount to repay your loan will still continue to increase.

*Proof of furlough status, redundancy notice from an employer, or an application for self-employment income relief may be required.

Please note that if you qualify for a payment deferral and are considering whether to proceed you should also consider carefully whether it is in your best interest to do so;

  1. Delaying the redemption period would mean the pawn would not be sold until the last day of the agreed deferral, but interest will continue to accrue, this is not an interest freeze.
  1. If you do not redeem at the end of the deferral period and the pledged items are eventually sold. Any surplus you might have achieved had the pawn been sold sooner after this ‘Notice of intention to sell’ letter, will be reduced by the amount of extra interest accrued.

If you think you may qualify and are interested in deferring your pawn contract for up to 3 months, please contact us as soon as possible.


31st August 2020

Updated store openings (PLEASE NOTE:ALL STORES WILL BE CLOSED BANK HOLIDAY 31ST AUGUST 2020)

We are happy to announce that our stores are now open for all services on the following days:

Rochdale Rd (Monday to Saturday 9.30am – 5.00pm) 

Salford (Monday to Saturday 9:30am – 5pm) – CLOSED TUESDAY

Royal Exchange (Monday to Saturday 9.30am – 5pm) – CLOSED TUESDAY

Oldham (Monday to Saturday 9:30am – 5pm) – CLOSED TUESDAY

Ashton (Monday to Saturday 9:30am – 5pm) – CLOSED TUESDAY

Bury (Monday to Saturday 9:30am – 5pm) – CLOSED TUESDAY

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13th July 2020

Updated store openings

We are happy to announce that our stores are now open for all services on the following days:

Rochdale Rd (Monday to Saturday 9.30am – 5.00pm) 

Salford (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Royal Exchange (Monday to Saturday 11:00am – 4pm) – CLOSED TUESDAY

Oldham (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Ashton (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Bury (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

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COVID-19 Updates Page

3rd July 2020

Updated store openings

We are happy to announce that our stores are now open for all services on the following days:

Rochdale Rd (Monday to Saturday 9.30am – 4.30pm) 

Salford (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Royal Exchange (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Oldham (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Ashton (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Bury (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

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COVID-19 Updates Page

22nd June 2020

Updated store openings

We are happy to announce that our stores are now open for all services on the following days:

Rochdale Rd (Monday to Saturday 9.30am – 4.00pm) – CLOSED TUESDAY

Salford (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Royal Exchange (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Oldham (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Ashton (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Bury (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

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19th June 2020

Updated store openings

From Monday 22nd June 2020 and until further notice, our stores will be open for Retail, Repairs, Pawnbroking and Gold Buying and Valuations as follows:

Rochdale Rd (Monday to Saturday 9.30am – 4.00pm) – CLOSED TUESDAY

Salford (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Royal Exchange (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Oldham (Tuesday to Saturday 9:30am – 3pm) – CLOSED MONDAY

Ashton (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

Bury (Monday to Saturday 9:30am – 3pm) – CLOSED TUESDAY

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15th June 2020

All of our stores are now open on selected days for Retail, Repairs, Pawnbroking and Gold Buying and Valuations, please see details below:

Rochdale Rd (Monday to Friday 9.30am – 3.30pm)

Salford (Monday, Thursday and Saturday 9:30am – 3pm)

Royal Exchange – Currently Closed. (Please call 0161 205 1729 to arrange payment or collection of pledged items)

Oldham (Wednesday and Friday  9:30am – 3pm)

Ashton (Monday, Thursday and Saturday 9:30am – 3pm)

Bury (Wednesday and Friday 9:30am – 3pm)

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4th June 2020

Updated Store Openings

We are continuing to open our stores on select days for Pawnbroking and Gold Buying, please see details below:

Rochdale Rd (Monday to Friday 10.30am – 3.30pm)

Salford (Monday, Thursday and Saturday 10am – 3pm)

Royal Exchange – Currently Closed. (Please call 0161 205 1729 to arrange payment or collection of pledged items)

Oldham (Wednesday and Friday  10am – 3pm)

Ashton (Monday, Thursday and Saturday 10am – 3pm)

Bury (Wednesday and Friday 10am – 3pm)

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27th May 2020

Some of our branches are opening on specific dates for Pawnbroking and Gold Buying only at present.

Until further notice our branches will be open as follows:

Rochdale Rd (Monday to Friday 10.30am – 3.30pm)

Salford (Monday, Thursday and Saturday 10am – 3pm)

Royal Exchange – Currently Closed. (Please call 0161 205 1729 to arrange payment or collection of pledged items)

Oldham (Monday, Thursday and Saturday 10am – 3pm)

Ashton (Wednesday and Friday 10am – 3pm)

Bury (Wednesday and Friday 10am – 3pm)

These dates and time may be subject to change so please check these updates before visiting the stores.

As always you can continue to make part-payments off your loan by clicking ONLINE PAYMENTS.

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Monday 20th April 

Pawnbroking Customers

First of all, DO NOT WORRY, all of your items are safe! Our customers will not be disadvantaged during this time and we will work with our customers to reach the best possible outcomes during this difficult time.

Further to our previous communications regarding our pawnbroking service, we are operating a restricted service from our Manchester (Collyhurst) store Monday to Friday, between 10.30am-3.30pm until further notice.

If you would like to take out a new loan, or redeem/renew an existing loan we would ask you to book a private appointment by clicking on this link BOOK NOW. When making your booking we would ask that you advise us in the “Booking Notes” of which store your pledge is currently held at and the contract number, if applicable. If you require a new loan please give us brief details of the item(s).

Your pledge will be automatically transferred from your originating store to our Manchester store where we have free parking directly outside.

In addition, as always you can continue to make part-payments off your loan by clicking ONLINE PAYMENTS.

If you wish to repay your loan but you are unable to travel to our Manchester store, you can pay your loan and interest in full online by clicking ONLINE PAYMENTS. We will send you an email receipt and you can collect your pledged item(s) once the store is open again.

If you are not sure how much you owe on your loan, please call us on 0161 205 1729 and, subject to completing some security checks, we can advise you of the amount.

Deposits/Layby’s

Any jewellery or watches which are currently on deposit will be held securely in our safes. If you have any items on deposit/layby that you would like to make a payment against please contact us on 0161 205 1729 and we can assist you in doing that.

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Tuesday 24th March – Pawnbroking

Mays is absolutely committed to both customer and colleague health and safety, as well as operating strictly in line with government guidelines.

At the same time, as an ‘essential financial service’, as defined by the Financial Conduct Authority, we have a duty of care to our customers to ensure they have access to the financial services that are not available to them elsewhere – but in an environment that conforms completely to government guidelines. 

Many of our customers rely on us to help them with their day-to-day finances. We are only open for financial service products which are deemed ‘essential’ and we will continue to open our Manchester (Rochdale Road) store on restricted opening times to support our customers who need us, as long as it is safe to do so.

More detailed information to follow shortly. We have suspended our retail operation. 

Our in-store staff levels have been reorganised to reflect FCA advice in relation to who needs to be customer-facing: ‘Individuals essential in the running of the branches and providing essential customer services, such as those dealing with consumer queries, client money and client assets and those maintaining access to cash and other payment services.’ In addition: ‘Individuals essential in facilitating corporate and retail lending and administrating the repayment of debt.’

We continue to monitor the situation on a daily basis, and will review our policy in line with FCA guidance, government directives, and/or our own concerns about the safety and well-being of our staff and their customers. 

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Monday 23rd March – Store Closures

To all of our customers,

We have made the decision to close our stores from today, Monday 23rd March, at 4:30pm, temporarily until further notice.

We’d like to take the opportunity to thank all of our staff who continue to be incredibly supportive of Mays and we would also like to let customers know that we do appreciate their loyal support. 

Our online business www.william-may.co.uk remains open, with all deliveries now free over £75 and the returns period has been extended from 30 to 45 days to allow time to post items back. Any unsuccessful deliveries to your billing address will be automatically returned to us and you will be refunded. There’s no need to contact us to arrange this.

If you have bought something from our store that needs to be returned, please hold on to your item with the receipt until the store reopens. We will honour any late returns within 14 days from the point at which stores reopen.  

Our Customer Service team will be on hand to answer any urgent questions and we will continue to add any updates to this page, or you can find us on Facebook where we will be sharing any updates.

When the time is right we will look forward to welcoming you back into our stores.

Stay safe and look after each other.

Love Mays