COVID-19 Updates Page
Wednesday 25th March – IMPORTANT
First of all, DO NOT WORRY, all of your items are safe! Our customers will not be disadvantaged during this time and we will work with our customers to reach the best possible outcomes during this difficult time.
Further to our communication yesterday regarding our pawnbroking service we will be operating a restricted service from our Manchester (Collyhurst) store on Monday, Wednesday and Friday between 12-3pm, starting next Monday 30th March, until further notice.
If you would like to take out a new loan, or redeem/renew an existing loan we would ask you to book a private appointment by clicking on this link BOOK NOW. When making your booking we would ask that you advise us in the “Booking Notes” of which store your pledge is currently held at and the contract number, if applicable. If you require a new loan please give us brief details of the item(s).
Your pledge will be automatically transferred from your originating store to our Manchester store where we have free parking directly outside.
In addition, as always you can continue to make part-payments off your loan by clicking ONLINE PAYMENTS.
If you wish to repay your loan but you are unable to travel to our Manchester store, you can pay your loan and interest in full online by clicking ONLINE PAYMENTS. We will send you an email receipt and you can collect your pledged item(s) once the store is open again.
If you are not sure how much you owe on your loan, please call us on 0161 205 1729 and, subject to completing some security checks, we can advise you of the amount.
Any jewellery or watches which are currently on deposit will be held securely in our safes. If you have any items on deposit/layby that you would like to make a payment against please contact us on 0161 205 1729 and we can assist you in doing that.
Tuesday 24th March – Pawnbroking
Mays is absolutely committed to both customer and colleague health and safety, as well as operating strictly in line with government guidelines.
At the same time, as an ‘essential financial service’, as defined by the Financial Conduct Authority, we have a duty of care to our customers to ensure they have access to the financial services that are not available to them elsewhere – but in an environment that conforms completely to government guidelines.
Many of our customers rely on us to help them with their day-to-day finances. We are only open for financial service products which are deemed ‘essential’ and we will continue to open our Manchester (Rochdale Road) store on restricted opening times to support our customers who need us, as long as it is safe to do so.
More detailed information to follow shortly. We have suspended our retail operation.
Our in-store staff levels have been reorganised to reflect FCA advice in relation to who needs to be customer-facing: ‘Individuals essential in the running of the branches and providing essential customer services, such as those dealing with consumer queries, client money and client assets and those maintaining access to cash and other payment services.’ In addition: ‘Individuals essential in facilitating corporate and retail lending and administrating the repayment of debt.’
We continue to monitor the situation on a daily basis, and will review our policy in line with FCA guidance, government directives, and/or our own concerns about the safety and well-being of our staff and their customers.
Monday 23rd March – Store Closures
To all of our customers,
We have made the decision to close our stores from today, Monday 23rd March, at 4:30pm, temporarily until further notice.
We’d like to take the opportunity to thank all of our staff who continue to be incredibly supportive of Mays and we would also like to let customers know that we do appreciate their loyal support.
Our online business www.william-may.co.uk remains open, with all deliveries now free over £75 and the returns period has been extended from 30 to 45 days to allow time to post items back. Any unsuccessful deliveries to your billing address will be automatically returned to us and you will be refunded. There’s no need to contact us to arrange this.
If you have bought something from our store that needs to be returned, please hold on to your item with the receipt until the store reopens. We will honour any late returns within 14 days from the point at which stores reopen.
Our Customer Service team will be on hand to answer any urgent questions and we will continue to add any updates to this page, or you can find us on Facebook where we will be sharing any updates.
When the time is right we will look forward to welcoming you back into our stores.
Stay safe and look after each other.